This website, buyrelume.com (the "Site"), is operated by Relume ("Relume," "we," "us," or "our"). Relume offers this Site, including all information, tools, products, and services available from it (the "Services"), to you on the condition that you accept all the terms, conditions, policies, and notices stated here (the "Terms").
By visiting the Site, purchasing from us, or subscribing to any of our products, you agree to be bound by these Terms and by our [Privacy Policy] and [Refund Policy], which are incorporated by reference. These Terms apply to all users of the Site, including browsers, customers, subscribers, and people who post reviews or other content. If you do not agree to all of these Terms, you may not access the Site or use any Services.
Please read Section 20 carefully. It contains a binding arbitration agreement and a class action waiver that affect your legal rights.
Our store is hosted on Shopify Inc., which provides the ecommerce platform we use to sell our products and process transactions.
Section 1: Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years old. Our products are made for adults only and are not intended for anyone under 18.
We sell and ship only within the United States of America. You confirm that you are purchasing for your own personal use and not for resale.
You may not use our products or the Site for any illegal or unauthorized purpose, and you may not, in using the Site, violate any law that applies to you. A breach of any of these Terms will result in immediate termination of your access to the Services.
Section 2: General Conditions
We may refuse service to anyone, for any lawful reason, at any time.
You understand that your content, excluding payment card information, may be transferred unencrypted over networks and adapted to the technical requirements of connected devices. Payment card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or Services without our express written permission. The headings in these Terms are for convenience only and do not limit or affect the Terms.
Section 3: FDA Disclaimer and Health Information
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Relume Hormone Balance gummies and all other Relume products are dietary supplements under the Dietary Supplement Health and Education Act of 1994. Relume products are not approved by the FDA. The FDA does not approve dietary supplements or their claims before they are sold. Our products are not drugs and are not a substitute for any prescribed or recommended medication.
Statements on the Site, on our labels, and in our ads or emails about how ingredients support mood, emotional balance, stress, sleep, or wellbeing are structure or function statements. They are not claims that our products diagnose, treat, cure, mitigate, or prevent premenstrual dysphoric disorder (PMDD), premenstrual syndrome (PMS), depression, anxiety, insomnia, or any other disease.
Where we refer to published research, that research studied individual ingredients such as saffron extract, not Relume products. It may have used different doses, extracts, or populations. Results vary from person to person, some people notice no change, and we do not guarantee any specific result or timeline. Customer reviews reflect individual experiences and are not typical results.
Not medical advice. Everything on the Site, including articles, quizzes, emails, and replies from our team, is general information only. It is not medical advice and does not create a doctor and patient relationship. Always consult your doctor before starting any supplement or before stopping or changing any medication. If you are in crisis or thinking about harming yourself, call or text 988 or call 911 right away.
Section 4: Products and Safety Warnings
Some products may be available only online and in limited quantities. We have made every effort to show product colors and images accurately, but your screen may vary. The label on the product you receive controls over any description on the Site. We may limit sales or quantities, discontinue any product, or change product descriptions and prices at any time without notice.
Consult your doctor before use, and do not use without your doctor's approval, if any of the following apply:
- You are pregnant, trying to become pregnant, or breastfeeding.
- You take antidepressants (including SSRIs, SNRIs, or MAOIs), sedatives, sleep medication, blood thinners, blood pressure medication, diabetes medication, or any medication that affects serotonin.
- You have bipolar disorder, a history of mania, or any other medical condition, or you have surgery scheduled within two weeks.
- You are allergic or sensitive to saffron, passionflower, gotu kola, ginger, or any other listed ingredient.
Use only as directed and do not exceed the recommended serving. The product may cause drowsiness; do not drive or operate machinery until you know how it affects you, and do not combine it with alcohol. Stop use and contact your doctor if you experience any adverse reaction. Keep out of reach of children. Do not use if the safety seal is broken or missing.
By purchasing or using our products, you accept responsibility for deciding with your healthcare provider whether they are right for you, and you voluntarily assume the risks of using a dietary supplement to the fullest extent permitted by law.
Section 5: Accuracy, Completeness, and Timeliness of Information
We are not responsible if information on the Site is not accurate, complete, or current. Material on the Site is provided for general information only and should not be relied on as the sole basis for making health or purchasing decisions. We may update the Site's content at any time but have no obligation to do so. You agree that it is your responsibility to monitor changes to the Site.
Section 6: Modifications to the Service and Prices
Prices for our products may change without notice, but a change will not affect an order we have already accepted. We may modify or discontinue the Services, or any part of them, at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
Section 7: Orders, Billing, and Account Information
Your order is an offer to buy. An order confirmation email means we received your order, not that we accepted it. We accept an order when we ship it. We may refuse, limit, or cancel any order, including orders that appear to be placed by dealers, resellers, or distributors, orders that show signs of fraud, and orders affected by a pricing or product error. If we cancel an order after charging you, we will refund the full amount. Posted prices do not include taxes or shipping, which are shown at checkout.
You agree to provide current, complete, and accurate purchase and account information, and to promptly update your email address, payment details, and shipping address so we can complete your transactions and contact you. You authorize us and our payment processors to charge your payment method for your order, applicable taxes, and shipping. We do not store full payment card numbers.
Discount codes are limited to one per order unless stated, have no cash value, and may be withdrawn at any time.
Section 8: Subscriptions and Automatic Renewal
If you choose a subscription, you authorize us to charge your payment method automatically on a recurring basis until you cancel. Before you complete checkout, we will clearly show the price, billing frequency, first charge date, and how to cancel, and you must actively agree to those terms. We will email you a confirmation that repeats them.
Your subscription renews every [30 days] at the price shown at signup, plus applicable taxes and shipping. If your subscription starts with a trial or introductory price, we will tell you the regular price and when it starts before you sign up. We will email you at least [14] days before any price increase.
How to cancel. You can cancel at any time online through your account by emailing support@buyrelume.com. Canceling online is as simple as signing up. To avoid the next charge, cancel at least [48 hours] before your next billing date. Cancellation stops future charges but does not refund charges already processed, except under our 90 Day Money Back Guarantee in Section 10.
If a renewal payment fails, we may retry the charge, pause your subscription, or cancel it. If your state gives you additional automatic renewal rights, nothing in these Terms limits them.
Section 9: Shipping and Delivery
We ship only to addresses in the United States of America. Delivery dates are estimates and are not guaranteed. Title and risk of loss pass to you when we hand your order to the carrier. If your package is lost or arrives damaged, contact us within [7] days of the expected delivery date and we will work with you and the carrier on a replacement or refund. We are not responsible for delays caused by carriers or by an incorrect address you provide.
Section 10: 90 Day Money Back Guarantee
Our promise. If you are not satisfied with your first order, contact us within 90 days of delivery for a refund of the product price, excluding shipping. The guarantee applies to one order per customer and per household, and to orders purchased directly from buyrelume.com. It does not apply to purchases from third party sellers or marketplaces.
How to request a refund. Email support@buyrelume.com with your order number within 90 days of delivery. You do not need to return opened products unless we ask you to. Approved refunds go back to your original payment method within [5 to 10] business days.
Limits. For health and safety reasons, we cannot resell returned products. Refunds are not available for orders we reasonably believe are fraudulent, abusive, or bought for resale.
Chargebacks. Please contact us before disputing a charge with your bank. We can usually resolve issues faster directly, and we may pause future orders while a chargeback is open.
Section 11: Optional Tools
We may give you access to third party tools, such as payment, shipping, review, or subscription apps, that we neither monitor nor control. These tools are provided "as is" and "as available" without warranties of any kind. Your use of them is at your own risk and subject to the terms of the providers.
Section 12: Third Party Links
The Site may link to third party websites, including published research. We are not responsible for their content, accuracy, products, or privacy practices. Please review a third party's policies before engaging with it.
Section 13: Reviews, Comments, and Other Submissions
If you post a review, photo, comment, or other content, or tag us on social media, you grant Relume a non exclusive, royalty free, worldwide, perpetual license to use, reproduce, edit for length and clarity, display, and share it in connection with our business, together with the name or username you provided. We will not change the meaning of your review.
You confirm that your content is truthful, reflects your own experience with our products, and does not violate anyone's rights or contain unlawful, abusive, or misleading material. We may remove any content at our discretion. We do not pay for positive reviews or suppress negative ones. If a reviewer received a free product or other benefit, we will disclose it. Any content that uses actors or AI generated people will be clearly labeled as a dramatization.
If you send us ideas or suggestions, we may use them without any obligation to you.
Section 14: Personal Information, Email, and Text Messages
Your submission of personal information through the Site is governed by our [Privacy Policy]. We do not sell health related information you share with us, such as cycle tracking or quiz answers.
By placing an order, you agree to receive transactional emails about your order and subscription. You may opt in to marketing emails and unsubscribe at any time.
If you opt in to text messages, you agree to receive recurring automated marketing and account texts from Relume at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help.
Section 15: Errors, Inaccuracies, and Omissions
The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, or availability. We may correct them, and change or update information or cancel orders, at any time without prior notice, including after you have submitted your order.
Section 16: Prohibited Uses
You may not use the Site or its content: for any unlawful purpose; to resell our products without our written permission; to violate any law or regulation; to infringe our intellectual property or anyone else's; to harass, abuse, or discriminate against anyone; to submit false or misleading information; to upload viruses or malicious code; to collect others' personal information; to spam, phish, or scrape; to make medical or health claims about our products on our behalf; or to interfere with the Site's security. We may terminate your use of the Site for violating any of these prohibitions.
Section 17: Intellectual Property
The Relume name, logos, product names, packaging, label designs, images, videos, text, and all other Site content belong to Relume or our licensors and are protected by United States and international law. You may view the Site for personal, non commercial use only. You may not copy, modify, distribute, or create works based on our content without our written permission. Saffr'Activ and other third party ingredient names are trademarks of their respective owners.
Section 18: Disclaimer of Warranties and Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT. WE DO NOT WARRANT THAT OUR PRODUCTS WILL PRODUCE ANY PARTICULAR RESULT, OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE.
TO THE FULLEST EXTENT PERMITTED BY LAW, RELUME AND ITS OWNERS, EMPLOYEES, AGENTS, MANUFACTURERS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE PREVIOUS 12 MONTHS, OR ONE HUNDRED US DOLLARS ($100).
These limits do not apply where the law does not allow them, including liability for fraud or for injury caused by our gross negligence or willful misconduct. Some states do not allow these exclusions, so they may not fully apply to you.
Section 19: Indemnification
You agree to indemnify, defend, and hold harmless Relume and its owners, employees, agents, suppliers, and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party because of your breach of these Terms, your violation of any law or the rights of a third party, your misuse of our products or use contrary to the label, content you submit, or your resale of our products.
Section 20: Dispute Resolution, Arbitration, and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Informal resolution. Before filing any claim, you and Relume agree to try to resolve the dispute informally. Email support@buyrelume.com with your name, order number, a description of the dispute, and the relief you want. If we cannot resolve it within 60 days, either party may start arbitration.
Binding arbitration. Any dispute arising from or relating to these Terms, the Site, or our products will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and governed by the Federal Arbitration Act. Hearings may take place by video or phone, or in the county where you live. For claims under $10,000, we will pay the filing and arbitrator fees beyond what you would pay to file in court, unless the arbitrator finds your claim frivolous. Either party may instead bring a qualifying individual claim in small claims court, and either party may seek court relief to protect intellectual property.
Class action and jury trial waiver. YOU AND RELUME AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU AND RELUME WAIVE ANY RIGHT TO A JURY TRIAL. If 25 or more similar claims are filed by the same or coordinated counsel, they will be administered in batches under the arbitration provider's mass arbitration procedures.
Opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@buyrelume.com with your name, address, and a statement that you opt out. Opting out does not affect the rest of these Terms.
Time limit. To the extent permitted by law, any claim must be brought within one year after it arises.
Section 21: Governing Law
These Terms, and any separate agreements through which we provide Services, are governed by the laws of the United States of America, including the Federal Arbitration Act. Where state law applies, the law of the state in which you reside will govern, without regard to conflict of law rules. Any claim not subject to arbitration will be brought in a court of competent jurisdiction in the county where you reside. Nothing in these Terms removes consumer protections that cannot be waived under the law of your state.
Section 22: Force Majeure
We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, government action, war, civil unrest, pandemics, labor disputes, carrier delays, or shortages of materials or supplies.
Section 23: Severability, Waiver, Assignment, and Entire Agreement
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent allowed and the remaining provisions will stay in effect. Our failure to enforce any right is not a waiver of it. You may not transfer your rights under these Terms; we may assign ours, including in a sale or reorganization of our business. These Terms, with any policies we post on the Site, are the entire agreement between you and Relume and replace any earlier agreements.
Section 24: Termination and Changes to These Terms
These Terms remain in effect until terminated by you or us. You may terminate them by ceasing to use the Site. We may terminate your access at any time if we believe you have violated these Terms. Obligations incurred before termination, and Sections 3, 4, 13, and 17 through 23, survive termination.
We may update these Terms at any time by posting the new version on this page. We will email subscribers about any material change to subscription terms before it takes effect. Your continued use of the Site after changes are posted means you accept them.
Section 25: Adverse Event Reporting and Contact Information
If you experience a serious or unexpected reaction after using a Relume product, stop using it and seek medical care. Then report it to us at support@buyrelume.com , with your order number and the lot number printed on the pouch. We submit serious adverse event reports to the FDA as federal law requires.
Questions about these Terms should be sent to:
Email: support@buyrelume.com
Website: buyrelume.com